FAQ

Azure Thread

What is Azure Thread?

We are a UK based streetwear brand dedicated to redefining style. Blending luxury with street sensibility, collections ranging from statement-making designs fit for the red carpet to effortless looks made for the everyday.

Where is Azure Thread based?

Azure Thread is based in Birmingham, UK

Shipping & Tracking

How much is shipping?

Shipping rates are determined based on your specific destination. To receive an accurate shipping estimate, please input your shipping information on the checkout page to see your available options.

How long does shipping take?

We offer standard and express shipping options to ensure your order arrives when you need it. Standard shipping takes 3-5 business days, while express delivery arrives within 1-2 business days. Shipping times may vary based on your location. You’ll receive a tracking link as soon as your order is dispatched!

International Shipping

We currently offer international shipping to select countries. Delivery times and costs vary based on location. Duties and taxes may apply depending on your country’s customs regulations. You’ll see all available shipping details at checkout.

How can I track my order?

You will receive a tracking link once your order has been shipped and will be able to track it through the shop app.

Where is my order?

If your order has not arrived when you were expecting it then please check the following:

Have you received a dispatch confirmation email?

Check the tracking link for the latest updates on your parcel’s location.

Also, look for text messages, emails, or delivery attempt notices from our courier. Your parcel may be at a local depot or require rescheduling.

If you still can’t find it, contact our Customer Services team with your order number, and we’ll aim to assist you with locating your parcel as soon as possible.

My order was lost/stolen, what should I do?

AZURE THREAD is not responsible for any lost or stolen packages, if the address provided at checkout matches the address where the order was shipped and delivered to. We are not liable for the package after successful delivery. Misplaced packages are non-refundable.

Please contact our Customer Service team with any enquiries.

Product

How do I choose the correct size?

Size guides can be found on the product page, above the description.

There’s an issue with a product I received. What should I do?

We are committed to ensuring that every product we offer meets our strict quality standards.

Please contact our Customer Service team at the earliest opportunity.

Do you restock pieces?

This depends on the item, but in the case of Limited Collections, we do not do restock. once an item has sold out, no more are released.

To receive a notification when an item is restocked subscribe to our ‘Notify me when available’ feature. Simply select the size you require on the product page and enter your email in the box provided.

What is your approach towards sustainability?

By producing in limited quantities, we actively combat overproduction.

Order

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, and American Express, as well as PayPal, Apple Pay and Google Pay.

My discount code doesn’t work

Check you have used the correct code for your purchase, if nothing changes then please get in contact with our customer service team.

I didn’t receive an order confirmation email. Did my order go through?

When you successfully place an order, we always send a confirmation email along with your order number.

Make sure to check your spam/junk folders to ensure the email hasn’t been lost in there.

If you’ve been charged but have not received a confirmation email please contact our Customer Service team at your earliest oppurtunity.

Can I cancel/ammend my order?

Yes.

Where possible we will do our best to accommodate amendments to orders.

Providing it has not yet been dispatched, you can cancel your order and refund will be processed.

Please contact our customer service team at the earliest opportunity if you wish to ensure changes to your order.

Returns & Exchanges

I received a faulty/incorrect item

Please contact our customer care team as soon as possible with your order number and a photo of the item. We’ll arrange a replacement or refund immediately.

Can I return my item?

Yes - we accept returns on eligible items within 14 day of delivery.

To Qualify items must be:

  • Unworn and unwashed
  • In its original packaging
  • Free from stains, scent, or damaging

To start a return, email us at Azurethread.official@gmail.com with your order number and reason for return. Once approved, we’ll send you instructions on how to ship it back.